Important STATchat Updates
Important STATchat Updates
Do you have questions about your claim and cannot find the answer on My Insurance ManagerSM (MIM)? You can speak with a representative in Provider Services using STATchat to get more help. STATchat is an easy tool to use and is accessible through MIM.
We have made recent updates to the port requirements. It is important for you to let your information systems team know about these changes to ensure you have a seamless transition.
The media IPs and port ranges for SIP calls in all regions includes 54.172.60.0/23, 34.203.250.0/23 and 168.86.128.0/18. This should be added to your firewall rules. Additionally, the UDP port range was expanded to 10,000 – 60,000.
Review the following table for additional details:
Port Requirements
| Component | Address | Client-side port used | Server-side port used | Protocol |
| Signaling | *.twilio.com | Any (1,024 to 65,535) | 443 | TCP |
| TRP | 54.172.60.0/23 34.203.250.0/23 168.76.128.0/18 | Any (1,024 to 65,535) | 10,000 - 60,000 | UDP |
If you have any questions, please contact Provider Education at Provider.Education@bcbssc.com or by reaching out to your Provider Relations Consultant directly. View the latest territory maps for their contact information.