Helpful Videos

Want to know if your plan covers a specific procedure? Do you need information about your health and dental benefits? Maybe you just want to check a claim and see if we've paid your doctor. You can find all this and more, right here online! My Health Toolkit® gives you safe, fast access to your benefits information. Take advantage of secure, live access to your coverage with My Health Toolkit!

Below you will find several videos that provide information on how to take charge of your health, why your claim was denied, your doctor visit becomes an EOB and much more!

  • Our Mobile App Makes it Easy

    Your favorite features from the website are now available in a mobile app.

  • Take Charge of Your Health

    Watch our helpful videos and learn how to get the most out of My Health Toolkit.

  • Why Was My Claim Denied?

    Some possible reasons why we denied your claim.

  • What's Preauthorization?

    What you need to know before getting additional services.

  • Newly Insured?

    Our helpful video tells you what happens next.

  • Know the Lingo: Coinsurance

  • Know the Lingo: Benefits

  • Know the Lingo: Network

  • Know the Lingo: Deductible

  • Find Care